CleanMindset Cleaning Services Terms & Conditions 

By using this website to book a service, you agree to be bound by these terms & conditions. If you do not agree with these terms, please do not proceed with booking our services. 

Booking Confirmation 

Booking a service online does not automatically secure your spot for the requested date and time. You will receive a confirmation via email or phone. 

To secure your cleaning appointment: 

• Standard cleanings require a $70 non-refundable deposit. This will be deducted from the total cleaning cost. 
• Move-out and deep cleanings require a 50% non-refundable deposit. 

For credit card payments, a hold will be placed on your card 24 hours before the scheduled cleaning, and the payment will be charged after the service is completed. 

Cancellation and Rescheduling Policy 

We require at least 24 hours’ notice for any cancellations or rescheduling. This allows us to find replacement jobs for our cleaners. If you fail to provide a 24-hour notice, your $70 deposit (or 50% deposit for move-outs/deep cleanings) will automatically convert into a cancellation fee, and you will need to pay a new deposit to book another service. 

Clients can reschedule their cleaning up to 4 times with at least 24 hours’ notice. Exceeding this limit will result in the deposit being forfeited. 

Cleaning Crew 

We primarily operate in teams of solo cleaners; however, additional cleaners may be assigned based on the complexity or size of the job. We strive to maintain consistency by limiting the rotation of cleaners while ensuring all cleaning specialists receive proper cross-training. 

All of our employees undergo thorough background checks and drug testing, ensuring a team of trusted professionals in your home.

Right to Refuse Service 

We reserve the right to deny or terminate service in the following situations: 

• Safety concerns (e.g., unsafe premises, weapons on site) 
• Uncomfortable or inappropriate situations 
• Severe clutter or disconnected utilities 

Our cleaners also have the right to leave if they feel unsafe or if the home’s condition is unsanitary. The cancellation fee will apply if the service is refused or terminated for any of the following reasons. 

Cleaning Day Preparation 

To allow our cleaners to focus on cleaning, please tidy up before their arrival. This includes clearing floors, countertops, and tabletops. If you’d like us to handle these tasks, please notify us in advance so we can adjust the cleaning fee accordingly. 

Parking 

Please provide convenient parking for our Service Providers. The parking fee will be charged to your card if no free parking is available. If parking is unavailable, the appointment will be considered canceled, and the $70 cancellation fee will apply. 

Add-On Services (Available for an Extra Charge) 

• Eco-friendly Cleaning Products 
• Interior Window Cleaning 
• Detailed Blinds Cleaning 
• Detailed Baseboard Cleaning 
• Handwashing Dishes 
• Cleaning Inside Kitchen Cabinets 
• Oven Cleaning 
• Refrigerator Cleaning 
• Pet Hair Removal 
• Mattress Cleaning 
• Garage Sweeping 
• Patio Furniture Dusting/Wiping

Pets 

We love pets, but to ensure efficiency and safety, we kindly request that pets be confined to a separate area during the cleaning process. If a pet becomes anxious or poses a safety risk, our cleaners reserve the right to leave, and the cancellation fee will apply. 

Service Fees & Adjustments 

Our prices are based on years of experience and are given as estimates. However, if the condition of your home requires extra time, we will contact you before proceeding with the additional work. If we are unable to reach you, the cleaning team will leave, and you will be charged a cancellation fee. 

We reserve the right to re-evaluate rates based on changes in your service frequency, home size, number of occupants, or major renovations. We will notify you if your cleaning time differs significantly from the original estimate. 

Payments 

Payments must be made on the day of service by Check, Cash, Credit Card, or via PayPal. 

Refund Policy 

All sales are final, and we do not offer refunds. However, if an issue arises, please contact us within 24 hours, and we will rectify the problem at no additional charge. 

Recurring Service Discount 

Recurring discounts apply after the first cleaning service. If you skip a scheduled cleaning, the frequency and price will be adjusted accordingly. 

Rate Increases 

Rates may be adjusted annually by no more than 8%. Changes to your home or living situation, such as a remodel, new occupants, or major furniture additions, may also prompt a rate adjustment. 

Lockouts 

If our cleaning team is unable to access your home, every effort will be made to contact you. If no contact is made within 15 minutes, the cleaning will be skipped, and you will be charged the $70 late cancellation fee. To avoid this, you can provide a key or access code.

Alarm Systems 

Please ensure your alarm is turned off or provide us with the code and instructions. If the code changes, notify us to avoid a lockout charge. 

Use of Customer’s Vacuum 

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for maintaining the vacuum, we will not be liable for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces. 

Cleaning Supplies 

We provide all necessary cleaning equipment and products. If you prefer eco-friendly cleaning products, please inform us in advance. If you choose to use your products, we are not responsible for any damage resulting from their use. 

Items We Cannot Clean 

We are unable to clean certain items or areas: 

• Mold removal (requires specialized treatment) 
• Hoarding situations 
• Areas containing bodily fluids, blood, or waste 

Unreachable Areas & Heavy Items 

For safety and liability reasons, our cleaners are unable to climb higher than a step stool or work outside your home. Additionally, they are unable to lift objects weighing more than 35 pounds. If you would like cleaning done behind heavier items, please ensure they are moved beforehand. 

Breakage/Damage & Loss Policy 

While it’s rare, there’s always a chance that breakage or damage might occur during our cleaning services. Our cleaners are committed to taking care of your belongings, and we carry insurance to cover any damage or breakage that may happen as a result of our work. 

However, we cannot be held liable for any damage arising from normal wear and tear, improper installation of items in your home, or any artwork, collectibles, or family heirlooms that were not mentioned during the booking process. This specifically includes, but isn’t limited to: Artwork, Collectibles, and Family Heirlooms. These items can be quite valuable and irreplaceable. Therefore, we

kindly request that you identify any fragile items before we begin our service and inform us of your preferred handling method for these items. 

If any personal items are broken or lost, please notify us within 24 hours. While we will always strive to find identical replacements, we cannot guarantee this. 

Cleaners Arrival Window 

We schedule our cleanings based on the most efficient route for our teams. While we strive to accommodate specific time requests, we cannot guarantee arrival times. Cleaning windows is typically between 8:00 am – 11:00 am and 11:00 am – 3:00 pm. We will notify you via phone or text if we are running late. 

Holidays 

We do not provide cleaning services on the following holidays: 

• Independence Day 
• Thanksgiving 
• Black Friday 
• Christmas Eve 
• Christmas Day 
• New Year’s Eve 
• New Year’s Day 

Inclement Weather 

We will close for business if weather conditions prevent local schools from opening. 

Key Release 

We ask clients to provide a lockbox for key storage. Our cleaners will return the key to the lockbox upon completion of the service. If a client leaves a door unlocked or places a key in an unsecured location, CleanMindset Cleaning Services is not liable for any damages or theft. 

Non-Solicitation of CleanMindset Employees 

Clients agree not to solicit or hire any of our cleaning employees for direct work. We invest significant time and resources in training our staff, and poaching them violates this agreement.

Travel & Last-Minute Booking Fees 

Additional fees may apply for services: 

• Outside our standard service area 
• Booked outside our regular service hours 

Governing Law 

These terms and conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia. 

Last Updated: 06/26/2025